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In this final part of a three-part series, I talk about improving the search experience by adding user lexicon metadata with our bots.

In this second part of a three-part series, I describe how leveraging APIs to automate publishing helped our writing team gain extra hours in their day.

This is part one of a three-part series describing how user research produced insights to develop new components; informed the design of bots that automate content publishing; and improved the search experience.

This post describes how I ran a moderated, in-person usability test to understand how well users find information. Then, I talk about key findings and recommendations for a new design.

As part of a broad communications strategy, the engineering school at Princeton University embarked on a massive redesign of its website. The highest priority was designing a coherent experience that demonstrates the school’s strength in research and collaboration across the university.